Refund policy

The V Spot Vapor™ Refund/Return Policy 

We have a 15-day return policy.

Please contact customer support by email: help@vspotvapor.com  for a return request. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved, you will get further directions on shipping the package back to us. Any refund, store credit or replacement will be issued once the return has been received and processed.

Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We will also email you with troubleshooting steps. Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees.

Any Cosmetic Damage from the Manufacturer Must Be Reported Within 48 Hours of Delivery!

You may not return consumable items. This includes, but is not limited to: liquid products, coils/pods, cartridges, and batteries. Any item deemed consumable is nonrefundable.

You will be responsible for shipping charges for non-defective returns. All shipping charges are NON-REFUNDABLE. When your original shipping was free, our cost of shipping your order will be deducted from your refunded amount.

A 15% return processing fee may be applied if:

1. Returns are opened and/or non defective.

2. Returns show signs of physical damage or user error that could have caused the defect.

3. Returns that are not cleaned and emptied prior to return.

4. Defect reason stated is not present upon return evaluation or is solved with simple troubleshooting steps.

Promotional Term & Conditions:

Promotional items are listed as final sale. If the promotional item is deemed defective, store credit or refund will be the only options. Promotional items will not be replaced. If other items from a promotional sale order are returned, the promotional item must be returned. If the promotional item is not returned, the non-promotional price of the item will be deducted from your compensation.

Refused Orders

If either customer or shipping carrier refused the packages for any reasons, there will be a 15% return processing fee along with shipping charge being nonrefundable. If you received free shipping, we would deduct our cost of shipping the package from your refund.

Note: If utilizing an approved Prepaid Card, The V Spot Vapor will attempt to refund the payment method within the scope of our refund policy. The V Spot Vapor is not responsible for refunds to a Prepaid Card if the cardholder no longer has possession of the Prepaid Card utilized in the transaction.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.